Refund Policy - HAMIDI TMC

At HAMIDI TMC, customer satisfaction is our top priority. We provide transparent and fair refund practices for tours, travel packages, and other bookings.

Please read carefully.

1. General Policy

• All bookings are subject to HAMIDI TMC’s refund and cancellation rules.

• Deposits: A 20% non-refundable deposit is required at the time of booking.

2. Cancellation by Customer

• If the full amount has been paid and the booking is cancelled within 30 days of travel, no refund will be issued.

  If the full amount has not yet been paid, the customer remains responsible for paying the total agreed amount.

• If cancellation occurs less than 60 days before travel, the customer is liable to pay 50% of the total agreed amount, including the deposit.

• If cancellation occurs more than 60 days before travel, the customer will not be required to pay anything beyond the deposit.

3. Cancellation or Changes

In rare cases (e.g., natural disasters, safety concerns, government restrictions):

• Customers may be offered an alternative date.

• HAMIDI TMC is not liable for extra costs (airfare, accommodation outside our packages).

4. Refund Process

• Submit refund requests via email: info@hamiditmc.com or contact form.

• Refunds are processed within 7–14 business days after approval.

• Bank charges or currency conversion fees may be deducted.

5. Non-Refundable Items

• Booking deposits

• Service or administrative fees

• Third-party vendor charges (airlines, hotels, etc.)

6. Contact Information

• WhatsApp: +93 749 29 29 22

• Phone (Afghanistan Office): +93 749 29 29 22

• Email: info@hamiditmc.com

• Website: www.hamiditmc.com

We are committed to a fair and transparent refund process to ensure a positive experience with HAMIDI TMC.