Terms and Policies | HAMIDI TMC - Travel Afghanistan

Non-Refundable Deposits: Deposits made at the time of booking are non-refundable to ensure commitment to the booking.
Refund Eligibility: Full refunds are considered only in exceptional cases, such as hospitalization or bereavement. Requests must be made in writing and supported by relevant documentation.
Processing Fee: Approved refunds will incur a processing fee of 15% of the total amount or £100, whichever is higher.

Change Requests: Changes can be requested up to 30 days before departure, subject to availability. A fee of £50 per change will apply, and any additional costs (e.g., price difference) will be the responsibility of the customer.
Late Changes: Changes made within 7 to 30 days before departure may incur additional fees, along with any additional costs due to rate changes.

Charges:
- More than 30 days before departure: No additional charge beyond the non-refundable deposit.
- 15 to 30 days before departure: 30% of the total price, plus the non-refundable deposit.
- Less than 15 days before departure: 50% of the total price, plus the non-refundable deposit.
Non-Refundable Services: Some services may be non-refundable regardless of the cancellation date.
No-Show Policy: Failure to show up without prior notice will incur a 100% cancellation fee.
Force Majeure: In case of unforeseen events beyond our control, such as natural disasters or political unrest, bookings may be altered or canceled. Refunds or changes will be handled on a case-by-case basis.
Insurance Recommendation: We strongly recommend that you purchase comprehensive travel insurance to cover potential unforeseen issues.
Dispute Resolution: Any disputes will be handled by customer service and may be referred to independent arbitration if necessary.

Information Before Booking: Full details regarding the package, including prices and any applicable fees, will be provided prior to booking.
Contractual Terms: The terms of the contract will be clear, and customers will be notified of any changes, with an option to cancel subject to applicable fees.
Financial Protection: Payments are protected in the event of the organizer's insolvency in accordance with legal requirements.
Right to Cancel: Customers can cancel the package before it starts, subject to standard termination fees. Partial refunds may be available for valid reasons.
Assistance During the Trip: The organizer will provide reasonable assistance if any service-related issues arise during the trip.
Transfer of the Package: The package may be transferred to another person under specific conditions and may incur a transfer fee.
Price Reduction/Compensation: Entitlements to a price reduction or compensation will be determined based on the service’s performance.
Complaints: A procedure will be in place for handling complaints. Responses will aim to resolve issues efficiently.

Website Use: By using our website, you agree to these terms and conditions. If you do not agree, please refrain from using the site.
Cookies: Our website uses cookies to personalize and improve your experience. By continuing to use the site, you consent to this.
Intellectual Property: All content on the website is owned by HAMIDI Travel Management Company or its licensors. Unauthorized use is prohibited.
User Comments: Any comments posted on the website reflect the views of the users. We do not endorse or review these comments and are not liable for their content.
Hyperlinking: Certain organizations are permitted to link to our site without approval. Other organizations must seek permission beforehand.

Modifications to Terms: We reserve the right to revise these terms at any time. Any updates will be effective immediately upon posting. Continued use of the website indicates your acceptance of these changes.
Governing Law: These terms are governed by the laws of the operating country. Any disputes will be resolved in the jurisdiction of its courts.
Severability: If any provision is found invalid, the remaining terms will still apply.
Contact Information: For any questions, please contact us at sales-support@hamiditmc.com.
Entire Agreement: These terms and conditions represent the entire agreement between the parties and supersede all previous agreements.

Booking: Reservations are confirmed once the full payment is made or after a 20% deposit is paid. Payment plans are available.

Payment Requirements: A 20% deposit is required at the time of booking. Full payment or a payment plan option is available thereafter.

Cancellation Policy: Cancellations and no-shows are non-refundable under any circumstances.

Modification Policies: Changes to bookings can be made up to 30 days before departure, with a fee applied for late changes.

Insurance Recommendation: It is highly recommended that travelers obtain comprehensive travel insurance to protect against unexpected events.

Purpose and Scope: Our policy ensures the safety and well-being of both clients and staff traveling to Afghanistan.
Legal Framework: We adhere to all relevant laws and regulations governing travel in Afghanistan.
Risk Assessment: Comprehensive risk assessments are conducted for all trips to Afghanistan.
Pre-Travel Information: Detailed risk information is provided to clients before their journey.
Safety Measures: We work closely with local service providers to implement appropriate safety measures.
Staff Training: Our staff undergoes training in risk recognition and cultural sensitivity to ensure a safe travel experience.
Reporting Procedures: Clear procedures are in place for reporting any safety concerns.
Emergency Response: We have established and communicated emergency response plans to all travelers.
Cultural Sensitivity: We provide our clients with training on respecting local cultures and customs.
Monitoring and Review: Safety protocols are regularly updated, and the security situation is continually monitored.
Compliance and Enforcement: We hold all parties accountable to ensure strict adherence to safety policies.
Collaboration: We collaborate with local authorities and entities to enhance the safety of all involved.
Important Notice: While we take every precaution, we cannot guarantee absolute security in Afghanistan. We encourage travelers to stay informed and act responsibly.