1. Refund, Change, and Cancellation Policy
Refund Policy
Non-Refundable Deposits: Deposits made at booking are non-refundable to ensure commitment.
Refund Eligibility: Full refunds are considered only in severe extenuating circumstances (e.g., hospitalization, bereavement) and require written requests with documentation.
Processing Fee: Approved refunds incur a processing fee of 15% of the total amount or £100, whichever is higher.
Change Policy
Change Requests: Changes can be requested up to 30 days before departure, subject to availability and a £50 fee per change. Additional costs (e.g., higher rates) are the customer's responsibility.
Late Changes: Changes within 7 to 30 days of departure may incur a fee, plus any additional costs.
Cancellation Policy
Charges:
More than 30 days before departure: No additional charge beyond the non-refundable deposit.
15 to 30 days before departure: 30% of the total price plus the deposit.
Less than 15 days before departure: 50% of the total price plus the deposit.
Non-Refundable Services: Certain services may be non-refundable regardless of the cancellation date.
No-Show Policy: Failure to show up without notice incurs a 100% cancellation fee.
Force Majeure: The company may alter or cancel bookings due to unforeseen events. Refunds or changes will be handled on a case-by-case basis.
Insurance Recommendation: Comprehensive travel insurance is strongly advised to cover potential issues.
Dispute Resolution: Disputes will be handled by customer service and may be referred to independent arbitration if necessary.
2. Package Rights
Information Before Booking: Comprehensive details about the package, including price and potential fees, will be provided.
Contractual Terms: The contract terms will be clear, and customers will be informed of any changes, with options to cancel subject to fees.
Financial Protection: Payments are protected in the event of the organizer's insolvency as per legal requirements.
Right to Cancel: Customers can cancel before the package starts, but standard termination fees apply. Partial refunds may be available for valid reasons.
Assistance During the Trip: The organiser will assist with service issues within reasonable limits.
Transfer of the Package: Transfer to another person is allowed under certain conditions and may involve a transfer fee.
Price Reduction/Compensation: Entitlements for price reduction or compensation will be assessed based on service performance.
Complaints: Procedures for handling complaints will be provided, and responses will aim to resolve issues efficiently.
3. Terms and Conditions
Website Use: By using our website, you accept these terms and conditions. Do not use the site if you do not agree.
Cookies: Our website uses cookies for personalization and functionality. By using the site, you consent to this.
Intellectual Property: All materials on the site are owned by HAMIDI Travel Management Company or its licensors. Unauthorized use is prohibited.
User Comments: Comments posted on the site reflect the views of the users. We do not endorse or review them and are not liable for their content.
Hyperlinking: Certain organizations can link to our site without approval. Other organizations must seek permission.
4. General Conditions
Modifications to Terms: We may revise terms at any time. Updates will be effective immediately upon posting. Continued use indicates acceptance.
Governing Law: Terms are governed by the laws of the operating country, and disputes are subject to its courts.
Severability: If any provision is found invalid, remaining terms will remain in effect.
Contact Information: For questions, contact us at sales-support@hamiditmc.com.
Entire Agreement: These terms constitute the entire agreement and supersede prior agreements.
5. Reservation Confirmation
Booking: Reservations are confirmed upon full payment or a 20% deposit. Payment plans are available.
6. Payment Policies
Payment Requirements: A 20% deposit is required at booking. Full payment or payment plans are available.
7. Cancellation and Refund
Cancellation Policy: Cancellations and no-shows are non-refundable.
8. Changes and Amendments
Modification Policies: Changes can be made up to 30 days before departure, with possible fees for late changes.
9. Travel Insurance
Insurance Recommendation: Obtain comprehensive travel insurance to cover unforeseen events.
10. Safeguarding Policy for Travel to Afghanistan
Purpose and Scope: Ensure safety and well-being for clients and staff in Afghanistan.
Legal Framework: Adhere to relevant laws and regulations.
Risk Assessment: Conduct comprehensive risk assessments for Afghanistan.
Pre-Travel Information: Provide detailed risk information to clients.
Safety Measures: Implement safety measures with local providers.
Staff Training: Train staff on risk recognition and cultural sensitivity.
Reporting Procedures: Establish procedures for reporting safety concerns.
Emergency Response: Develop and communicate emergency response plans.
Cultural Sensitivity: Provide training on respecting local cultures.
Monitoring and Review: Regularly update safety protocols and monitor security.
Compliance and Enforcement: Ensure accountability for policy adherence.
Collaboration: Work with local entities to enhance safety.
Important Notice: We cannot guarantee security in Afghanistan. Travelers should stay informed and act responsibly.
Developed by the esteemed HAMIDI Group of Companies, this website and its contents are copyrighted © 2024 by HAMIDI TMC. Any unauthorized use or reproduction is strictly prohibited. We are officially registered in Afghanistan under number ATO 00377.