1. Refund, Change, and Cancellation Policy

Refund Policy

• Non-Refundable Deposits: Deposits made at booking are non-refundable to ensure commitment.

• Refund Eligibility: Full refunds are considered only in severe extenuating circumstances (e.g., hospitalization, bereavement) and require written requests with documentation.

• Processing Fee: Approved refunds incur a processing fee of 15% of the total amount or £100, whichever is higher.

Change Policy

• Change Requests: Changes can be requested up to 30 days before departure, subject to availability and a £50 fee per change. Additional costs (e.g., higher rates) are the customer's responsibility.

• Late Changes: Changes within 7 to 30 days of departure may incur a fee, plus any additional costs.

Cancellation Policy

• Charges:

  • More than 30 days before departure: No additional charge beyond the non-refundable deposit.

  • 15 to 30 days before departure: 30% of the total price plus the deposit.

  • Less than 15 days before departure: 50% of the total price plus the deposit.

• Non-Refundable Services: Certain services may be non-refundable regardless of the cancellation date.

• No-Show Policy: Failure to show up without notice incurs a 100% cancellation fee.

Force Majeure: The company may alter or cancel bookings due to unforeseen events. Refunds or changes will be handled on a case-by-case basis.

Insurance Recommendation: Comprehensive travel insurance is strongly advised to cover potential issues.

Dispute Resolution: Disputes will be handled by customer service and may be referred to independent arbitration if necessary.

2. Package Rights

Information Before Booking: Comprehensive details about the package, including price and potential fees, will be provided.

Contractual Terms: The contract terms will be clear, and customers will be informed of any changes, with options to cancel subject to fees.

Financial Protection: Payments are protected in the event of the organizer's insolvency as per legal requirements.

Right to Cancel: Customers can cancel before the package starts, but standard termination fees apply. Partial refunds may be available for valid reasons.

Assistance During the Trip: The organiser will assist with service issues within reasonable limits.

Transfer of the Package: Transfer to another person is allowed under certain conditions and may involve a transfer fee.

Price Reduction/Compensation: Entitlements for price reduction or compensation will be assessed based on service performance.

Complaints: Procedures for handling complaints will be provided, and responses will aim to resolve issues efficiently.

3. Terms and Conditions

Website Use: By using our website, you accept these terms and conditions. Do not use the site if you do not agree.

Cookies: Our website uses cookies for personalization and functionality. By using the site, you consent to this.

Intellectual Property: All materials on the site are owned by HAMIDI Travel Management Company or its licensors. Unauthorized use is prohibited.

User Comments: Comments posted on the site reflect the views of the users. We do not endorse or review them and are not liable for their content.

Hyperlinking: Certain organizations can link to our site without approval. Other organizations must seek permission.

4. General Conditions

Modifications to Terms: We may revise terms at any time. Updates will be effective immediately upon posting. Continued use indicates acceptance.

Governing Law: Terms are governed by the laws of the operating country, and disputes are subject to its courts.

Severability: If any provision is found invalid, remaining terms will remain in effect.

Contact Information: For questions, contact us at sales-support@hamiditmc.com.

Entire Agreement: These terms constitute the entire agreement and supersede prior agreements.

5. Reservation Confirmation

• Booking: Reservations are confirmed upon full payment or a 20% deposit. Payment plans are available.

6. Payment Policies

• Payment Requirements: A 20% deposit is required at booking. Full payment or payment plans are available.

7. Cancellation and Refund

• Cancellation Policy: Cancellations and no-shows are non-refundable.

8. Changes and Amendments

• Modification Policies: Changes can be made up to 30 days before departure, with possible fees for late changes.

9. Travel Insurance

• Insurance Recommendation: Obtain comprehensive travel insurance to cover unforeseen events.

10. Safeguarding Policy for Travel to Afghanistan

Purpose and Scope: Ensure safety and well-being for clients and staff in Afghanistan.

Legal Framework: Adhere to relevant laws and regulations.

Risk Assessment: Conduct comprehensive risk assessments for Afghanistan.

Pre-Travel Information: Provide detailed risk information to clients.

Safety Measures: Implement safety measures with local providers.

Staff Training: Train staff on risk recognition and cultural sensitivity.

Reporting Procedures: Establish procedures for reporting safety concerns.

Emergency Response: Develop and communicate emergency response plans.

Cultural Sensitivity: Provide training on respecting local cultures.

Monitoring and Review: Regularly update safety protocols and monitor security.

Compliance and Enforcement: Ensure accountability for policy adherence.

Collaboration: Work with local entities to enhance safety.

Important Notice: We cannot guarantee security in Afghanistan. Travelers should stay informed and act responsibly.